Entry-level audio is elevated with the S2-A120M mono amplifier. Its sleek design features Alpine Class-D amplifier circuitry and delivers 1200W of powerful bass performance.
Unparalleled power
Alpine's S-Series S2-A120M 1200W Mono Amplifier is the perfect solution for unparalleled power and performance on a budget. With 1200W of power output into either 1 or 2 ohm drivers, this mono amplifier is capable of driving the most demanding subwoofers, providing clean, distortion-free bass for a variety of applications.
Flexible Applications <br>New to the next generation S Series amplifiers is the new selectable remote enable circuit, a three-position switch that ensures the amplifier turns on and off at the appropriate times. This design is critical for newer in-vehicle technology and allows for proper integration with any factory or aftermarket system.
EASY CONTROL ACCESS <br>This amplifier intentionally has the sound controls on the side panel rather than the top panel, making it easier to access gain and crossover controls when mounted under a vehicle seat or in a shallow depth location. Removable end caps were added to cover the side controls and connections, providing a clean, smooth surface for the amplifier.
S2-A120M Next-Generation S-Series 1200W Mono Amplifier
Online Exchange and Refund Terms
1. Generally, we do not accept any requests for product exchanges or order cancellations.
2. When receiving the goods (including delivery or self-collection), you must immediately check whether the ordered goods are damaged and complete. If the ordered products are found to be damaged, you can contact us to arrange for a replacement.
3. If we agree that you have the right to exchange the product, but the product you requested to exchange is sold out, we will refund the relevant amount to you.
4. Please show us the original purchase receipt or relevant electronic receipt before accepting the product exchange.
5. We reserve the right to refuse to exchange goods that have been signed for due to appearance problems or incomplete accessories.
6. If you find that the product size does not meet your needs:
6.1 Before the product is delivered, we may, at our discretion, change the product model or brand for the customer;
6.2 Within 7 working days after the product is delivered (and the package has not been opened), we may, at our discretion, replace the product with another model or brand, provided that the customer pays a surcharge of 10% of the original price of the product and the difference in price (if any) between the original product and the replacement product;
6.3 If the product packaging has been opened after delivery, no product exchange will be arranged.
7. The replaced product must be returned together with the complete packaging, accessories, instruction manual and any uncompleted warranty certificate.
8. The replaced product must not be damaged, broken or exposed to water.
9. Products that have been registered online for warranty or repaired cannot be replaced.
10. The product must be returned together with any free gifts and purchase credits, otherwise we will deduct the value of the free gifts from the refund.
11. Under special circumstances, after consultation with our Customer Service Department and with our consent, we will refund the amount involved in online shopping to the relevant payment account you used for payment or other methods agreed by you. The refund takes about 7-14 working days.
12. The shipping costs for replacement products shall be borne by the buyer.
13. The above terms only apply to online shopping on the Audio Pro official website.
About Refund Policy
1. When you or the designated recipient receives the ordered goods, you are responsible for checking whether the goods are defective and/or damaged and whether the accessories are complete.
2. If you find that the product quality does not meet the production standards within 7 days after the product is delivered, we guarantee to replace the product with the same model. When the product is within the manufacturer's warranty period, you can also enjoy the warranty provided by the agent and return the product to the manufacturer/agent for repair.
3. Products to be replaced or refunded must be tested by the agent to confirm that the product quality does not meet production standards. We have the right to require customers to go to the designated agent's repair center to test the product.
4. If you are still dissatisfied with the product after replacement in accordance with Policy 2 above, you may return the product and apply the amount paid to us towards the purchase of a replacement product.
5. Under special circumstances, after consultation with our Customer Service Department and with our consent, we will refund the amount involved in accordance with Article 11 of the above-mentioned "Online Exchange and Refund Terms".
6. This policy only applies to designated products and does not apply to customized products, gift card products and non-refundable products.
7. This policy does not apply to:
Products that have been registered for warranty on the product supplier or agent’s website.
Products that have been repaired.
Products without Audio Pro purchase voucher.
I have the Audio Pro purchase receipt but the product is missing.
Any product exchange or refund requested based on personal preference.
8. If the product is non-refundable, we will not accept the customer's refund request.
9. In case of any disputes, Audio Pro reserves the right to make the final decision.
Note: Customers who purchase our products online are deemed to have accepted the above terms. The final right of interpretation of these terms belongs to Audio Pro.
Free Shipping Terms
※Audio Pro will not be responsible for any damage during transportation.
※ To change the delivery address or time, add items, or modify the original sales order, customers must notify us at least 48 hours before delivery (excluding Sundays and public holidays).
Audio Pro Privacy Policy
Updated: May 15, 2025
We take your privacy very seriously and are committed to implementing and complying with the data protection principles and the Personal Data (Privacy) Ordinance ("the Ordinance"). Audio Pro ("we") is a Neos Education Limited company and is responsible for processing data relating to Audio Pro consumer and professional electronics products, services and Hong Kong websites.
This Policy explains the types of information we may collect and store, how that information is used and with whom it may be shared (see the Transfer of Personal Information section). It also sets out how you can contact us if you have any questions or concerns about this material. Some of our services also have specific privacy policies, which provide detailed information about how your information is used by that service.
This Privacy Policy applies to you when you:
• Visit our website https://www.audioproneos.com.hk/;
• Create, use and manage your My Audio Pro membership (My Audio Pro Account);
• Purchase from our physical store or online store;
• Contact our customer service and request our customer support;
• Participate in our events such as competitions, roadshows, seminars, workshops or promotions;
• use of mobile phone applications of our related companies;
• visit or contact us on our social media pages such as Facebook, Instagram or WhatsApp Business; or
• Any other time we collect and process your personal data.
1. Personal Data We Collect and/or Store
It is optional for you to provide your personal data. However, if you do not provide the requested information, we may not be able to provide you with the products or services you have requested.
Information you provide to us
Whenever you interact with us, you may be asked to provide us with information about yourself. For example:
• Some of our Services require you to create an account, such as the My Audio Pro membership at https://www.audioproneos.com/. When creating or using your Audio Pro membership, we may ask you to provide a range of information such as your name, contact details, age group, gender, birth month, interests, account and newsletter preferences, purchase details, purchase location, product registration;
•When you join one of our loyalty schemes, we may collect information about your use of the loyalty scheme and the rewards you claim;
• When you purchase or pre-order products from our store, we may record calls and/or ask you to provide information such as your contact details, purchase details, delivery date, visit and pre-order time, interest in and place of purchase of Audio Pro store products and payment details;
• When you contact our customer service for assistance via email, phone, web chat, WhatsApp, Facebook, Instagram or other means, we may retain information about the call and record it, including your name, phone number, email, inquiry details, the products you purchased, the reason you contacted us, the advice we gave you and we may record the content of your call to monitor the quality of our customer service and marketing;
• When you contact our customer service for installation, repair or return, prize redemption or otherwise seek our customer support, we may retain your contact information, product repair information, prize redemption information, purchase location and your purchase invoice;
• When you enter one of our prize draws or competitions, we may collect your contact details, address, age group or material you submit;
• When you are at a public event such as a competition, roadshow, exhibition or seminar, workshop or participate in one of our surveys or redemption campaigns, we may collect your contact details, survey data, interests, age, gender, redemption campaign data;
• When you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos and forum posts, or when you choose to tell us details about your interests and preferences, for example, to select the services you would like to receive.
Information We May Collect from Other Sources
We may also collect information from publicly available sources and third parties, including:
• When you attempt to buy from us, we may carry out credit and financial checks to ensure that the payment is not fraudulent and that you have a suitable credit rating;
• If you purchase products or services from an Audio Pro store or other retailer, we may receive certain information about your purchase from that retailer.
• When conducting business-to-business sales calls, we may use publicly available business contact information.
Information we may collect in connection with social networks
If you use any of our social network applications, pages or plug-ins, or if you use one of our products or services that allow interaction with a social network, we may receive data associated with your social network account.
For example, if you log in to one of our websites or services using your social network account, we may receive basic information from your social network profile. The basic information we receive may depend on your social network account privacy settings, however, they may include your social network ID, name, profile picture, gender and locale. If you allow us to access it, we may also receive other information from your personal data.
For more information and details about how to control access to your social network profile, you should review the privacy policies and other guidelines provided on the social network website.
Information We May Collect When You Use Audio Pro's Websites, Products and Services.
Some of our websites, Internet-enabled products and online services provide us with information about your use of them, including:
• Details of the content you view and interact with. For example, when you use our website, we may collect information about your browsing, such as your browser software, the pages you view, and the items you "click" on or add to your shopping cart.
• Service, product or server logs, which contain information about your use of our services, products or websites, such as your IP address, browser information (including HTTP user agent string), HTTP client request information, and the time and location of your activities, domains, device and application settings, errors and hardware activity
• Device information, such as your device ID and/or information about the physical location of your device. For example, when you use a geolocation service or application and agree to share your location
• interests and preferences that you specify during the setup of Internet-enabled products or services;
• Email communications between you and our customer service or other Audio Pro personnel may be managed and recorded;
Typically, this information is collected using a digital identifier, such as a device number, browser cookies, or your IP address. These identifiers are used to distinguish the information provided by your browser or device from that provided by other users' browsers or devices.
We may associate the information we collect with one of your accounts, for example, if you are logged into a service when the information is collected.
2. Purpose of Data Collection and Use
We may use your personal data collected and stored for the following purposes:
Provide products and services
(a) provide you with the products or services you request (whether from our Audio Pro Store or Online Store, including any product or service updates) and check that payments have not been made fraudulently and deliver your purchase to you or ensure that you benefit from any relevant special offers or promotions (and carry out its obligations under any other agreement it may have with you);
(b) provide customer support (whether in person, in one of our Audio Pro stores, online, by telephone, email, social media, WhatsApp or otherwise);
(c) provide customer support, installation, warranty, repair, returns and other after-sales services;
(d) organise and host our events, competitions, roadshows, seminars, workshops and participate in our redemption activities;
(e) establish and maintain your Audio Pro account, including creating and maintaining your My Audio Pro membership;
(f) To provide our checkout assistance services. When you use our online store, information about any products you attempt to purchase and your email address may be collected when you fill out the checkout form. If you do not complete your purchase, we may use this information to contact you to provide our assistance (for example, if you experience technical problems);
Product and service development;
(g) Continuously improve our products and services to better meet customer requirements, ensure data quality, develop identity management, and enhance network and data security. In these circumstances, we may use personal data:
• For staff training and quality assurance purposes, particularly with respect to our customer relations staff via telephone, email and other support centres;
• measure our performance or solicit your opinions about Audio Pro’s products and services and conduct product surveys;
• Develop and improve new and existing Audio Pro products and services, recommendations, advertising and other communications, and to learn more about our customers’ overall shopping preferences;
(h) conduct sweepstakes, contests and other promotions;
(i) post messages or answer surveys to our social media, internet platforms or any other means;
(j) Customize our Services according to your needs – Information about the use of the Services may be used to compile aggregate statistics and perform analysis to help us create content and browsing items that are most relevant and user-friendly to our users;
(k) perform analytics to better target and provide personalized content, recommendations or advertising within any Audio Pro service or application you use;
(l) (with your consent - see the Direct Marketing section below) conduct direct marketing, including but not limited to the promotion, marketing or sale of Audio Pro’s electronics and related products and/or services and communicating with members, including contacting you directly to inform you of new services or opportunities;
other
(m) investigate and resolve claims and disputes and detect and prevent fraud (whether or not related to the products and services we provide); and(n) any other purpose directly related to any of the above.
While we strive to adhere to our strictest guidelines and select only reputable partners to provide services, our privacy protection does not include personal data you provide directly to third parties (including but not limited to buyers/sellers in online auctions, online merchant websites, other hyperlinked websites). We recommend that you consult with the relevant party before providing any personal data.
3. Transmission of Personal Data
You acknowledge and authorize that your personal data will be retained by us and stored in one or more of our databases. We will fully control and protect your personal data in accordance with strict security and confidentiality standards, but may share your personal data with the following individuals and/or entities, whether within or outside Hong Kong, for any of the purposes set out above:
(a) any agents, contractors or third party service providers who provide services to us, including analytical and processing, administrative, accounting, customer service, data hosting, logistics, delivery and fulfilment, installation, fraud detection, telecommunications, computer, payment processing, marketing, insurance, financing, legal and other professional services;
(b) provide us with credit reference or debt collection agencies or similar debt collection or credit reference service providers for credit reporting, verification and risk management purposes;
(c) third party advertising partners so that they can better target and/or personalize the advertisements displayed within any Audio Pro Service or any application you use (whether Audio Pro’s or not);
(d) third parties (including professional advisors) to enforce or defend any Audio Pro’s legal rights or the terms and conditions of any Audio Pro products or services;
(e) any person or authority to whom we are obliged to disclose information under any law, regulation, rule, code of practice or guideline that is binding on or applicable to us;(f) any other person who is under a duty of confidentiality to us and has undertaken to keep such information confidential;
(g) any actual or proposed assignee of ours or a transferee of our rights in the event of our reconstruction, reorganization or other similar event.
(h) persons with whom you transact through our Services, such as online merchants, any banking, financial or other institutions.
4. Direct Marketing
Where we intend to use and transfer your personal data for direct marketing purposes as required by the Regulation, we will not do so unless we have your consent or written consent (in the case of such transfer).
With your prior consent or written consent (where transmitted) (including an indication of no objection), we may:
(a) use personal data including your name, contact details (including email, phone number, WhatsApp and address) for direct marketing purposes;
(b) Direct marketing of our products and services:
i) electrical and electronic products and related products, accessories and services;
ii) telecommunications products and related products, accessories and services;
iii) rewards, loyalty, co-branded or privilege programmes and related services, such as My Audio Pro membership;
(c) provide the personal data referred to in (a) to any agent or contractor for the purpose of directly marketing the above products and/or services on our behalf; and
(d) in addition to marketing the above products and services, share the personal data described in (a) with any third party suppliers of any category of products and/or services described in (b) for direct marketing related to such products and/or services, and we need your written consent (including an indication of no objection) and we will not do so without your written consent.If you do not consent to us using and/or sharing your personal data for any of the above purposes, we will not conduct direct marketing to you or provide your personal data to others for direct marketing purposes. You may also withdraw your consent subsequently by writing to our Personal Data Protection Officer (address below). If you exercise your right to opt-out from the use/sharing of your personal data for any of the purposes listed above, this will mean that we, our group companies and/or third party service providers will not be able to send you any direct marketing, targeting or special offers. If you exercise your right to opt-out of direct marketing, we will cease using and transferring your personal data for direct marketing purposes at no charge to you.
5. Use of “cookies” to collect data
What are "cookies"?
We may use "cookies" to collect data about users' use of our Services and to facilitate return visits. A "cookie" is a small piece of information sent by a web server and stored on a web browser so that it can be read back from that browser at a later time. Data collected from cookies is currently used to improve the functionality of our services. Data about our Services is organized and presented based on our analysis of aggregate usage of our Services. Cookies are also useful in allowing more streamlined logins, tracking transactions, and saving data between sessions.
6. Security
We are concerned about the security of personal data we collect from you and have implemented measures to prevent unauthorized access to that information. Our systems protect electronic communications by using appropriate security protocols for authentication and authorization, including SSL, encryption, firewalls, and data replication.
To help protect you and others, we monitor use of Audio Pro Assets to: identify fraudulent activity and transactions; prevent misuse and investigate and/or prosecute any potential threats to or misuse of Audio Pro Assets; ensure compliance with applicable Terms of Service and User Agreements and this Privacy Policy; investigate violations of or enforce those agreements; and protect the rights and assets of Audio Pro, its partners, and customers.
Surveillance may result in the collection, recording, and analysis of online activities or communications through Audio Pro Assets. If you do not agree to these conditions, you must cease using the Audio Pro Assets.
7. Retention Period
We will retain your personal data as needed for the purposes set out in this Privacy Policy or as otherwise agreed between you and us, unless otherwise required or permitted by applicable law. When we no longer need your personal information for the purposes described in this privacy policy or as required by law, we will take appropriate steps to securely delete or destroy your personal information.
8. Updates to our Privacy Policy
We take our users' privacy concerns seriously and recognize the need to update this policy as we offer new features and business services, and may update our privacy policy from time to time. We will notify users of any significant changes to the Privacy Policy prior to the date of the change. We encourage you to review our updated Privacy Policy from time to time. Your continued use of our products and services will be deemed as your acceptance of our updated privacy policy.
9. Other Rights
Nothing in this Privacy Policy shall limit the rights of any person under the Ordinance. Under the Ordinance, you have the right to:
(a) check whether we hold your personal data;
(b) request access to your personal data held by us;
(c) request correction of your personal data;
(d) determine from time to time our policies and practices regarding the personal data and types of personal data we hold;
We reserve the right to charge a reasonable fee for the time and attendance involved in complying with any request in this regard.
10. Contact Us
For requests to access or correct your personal data, please contact our Customer Service or send all requests in writing to:
Audio Pro
Room 1203A, 12/F, The 80|20, 161 Wai Yip Street, Kwun Tong, Kowloon
For enquiries regarding our practices and the types of personal data we hold, please call our customer service hotline at (852) 6982 1821 (Hong Kong)
Please note that under section 19(1) of the Ordinance, a data access request will be completed within 40 days of receipt of the request form. If the request cannot be complied with or there are good reasons for refusing to comply with it, you will be notified of such matters within the same 40 days under section 19(2) or 21(1) of the Regulations.
Delivery Arrangements and Notes
When purchasing online, customers can choose delivery service or pick up the goods in person at the store.
Any order may be delayed due to the following factors, and all delayed orders will be notified to customers in advance.
Common Delay Factors
1. Weather
2. Factory delivery schedule
3. Factory supply
4. Specially made products
5. Overseas orders
6. Holidays
Shipping Process
Hongkong
Once the order is completed and the payment is confirmed, the general delivery time will be within 2-5 working days (excluding weekends and holidays). After the shipment, the customer will be notified by email with the mailing number and delivered to the designated location within 1-5 working days. If the customer chooses to pick up the goods in person at the store, the goods will generally be ready within 1-5 working days (excluding weekends and holidays), and the customer will go to the store to pick up the goods after receiving the pick-up notification.
Macau
Once the order is completed and the payment is confirmed, the general delivery time will be within 2-5 working days (excluding weekends and holidays). After delivery, the customer will be notified of the shipping number via the email registered by the customer, and it will be delivered to the designated location within about 2-4 working days.
Mainland China
Once the order is completed and the payment is confirmed, the general delivery time will be within 2-5 working days (excluding weekends and holidays). After delivery, the customer will be notified of the shipping number via email registered by the customer. It will be delivered to the designated location within about 3-14 working days. The actual time will vary depending on the shipping destination.
Overseas Regions
It takes about 7-14 working days from shipment to customer's receipt to reach the designated location. The actual time will vary depending on the destination. After shipment, the customer will be notified of the shipping number via email registered by the customer.
※If the product ordered is a pre-order product, the preparation time will depend on the delivery period and will not be applicable to the above delivery time. We will arrange for shipment or store pickup as soon as possible after the product arrives.
※Due to the impact of the epidemic, delivery services in some areas may be delayed or even suspended. This depends on factors such as the flight status of the transportation company, customs clearance progress and aviation security inspection. This is beyond the control of the company.
※ If customers want to know the order stock status, please contact us through the website system or Whatapp Contact us at (+852) 6982 1821 .
Delivery method and shipping cost
Store Pickup
There is no shipping fee for in-store pickup. Customers can go to the store to pick up the goods after receiving the pickup notification. Please show the pickup notification email when picking up the goods at the store. The store staff will check the order information with the customer and sign for confirmation.
※If customers visit the store before receiving the arrival notification, they will not be able to pick up the goods.
※Please pick up the goods within 30 days after receiving the notification, otherwise additional storage fees will be charged.
Store Location and Business Hours Address:
Room 1203A, 12/F, The 80|20, 161 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Unit 1203A, 12/F, The 80|20, 161 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
Tel: (+852) 6982 1821
Opening hours:
Monday to Friday: 12:00 - 19:00
Saturday and Public Holidays: Closed
Mon - Fri : 12:00-19:00
Saturday and Public Holiday: OFF
SF Express (Hong Kong, Macau, Mainland China)
Free delivery service is available in Hong Kong and Macau for orders with a discounted amount of HK$1,000 or above.
If the amount is less than HK$1,000, a shipping fee of HK$200 will be charged at checkout;
Shipping fee to Macau is HK$500 upon checkout.
For shipments to mainland China, the shipping fee will be paid on delivery.
In addition to commercial and residential addresses, SF Express also has multiple pick-up points, including SF Stations, SF Service Centers, SF Smart Lockers, OK Convenience Stores and 7-11 Convenience Stores. Customers can choose the appropriate pick-up point according to their needs. When the goods are delivered to the pick-up point, there will be a text message notification. Please follow the instructions to pick up the goods at the pick-up point.
For shipments to Mainland China: For products valued at HKD$1,000 or more, customers must provide proof of identity (front and back) and company name and address; for products valued at HKD$1,000 or less, customers only need to provide proof of identity (front and back).
※Products shipped to mainland China may incur taxes (if any) which customers are required to pay.
Delivery time:
About 1-2 working days from shipment (Hong Kong);
About 2-4 working days (Macau);
About 3-14 working days (depending on the shipping destination in Mainland China)
Pick-up point location: SF Smart Locker Address | SF Business Point Address | SF Station Address | SF Partner Point Address
※Some pick-up points have inventory restrictions. If the size of the package exceeds the upper limit, it will be transferred to the nearest SF Express Service Center or SF Express Station and re-delivered according to your request.
※If the customer chooses to pick up the package at an SF sales point, SF station or SF smart locker, but fails to complete the collection at the designated time, he/she will be required to pay the "SF Butler" service fee.
※Customers must pick up their parcels at the pick-up point within the time limit specified in the pickup SMS. Expired parcels will be collected by SF Express. Customers please call the customer service hotline to reschedule the pickup.
Online Exchange and Refund Terms
1. Generally, we do not accept any requests for product exchanges or order cancellations.
2. When receiving the goods (including delivery or self-collection), you must immediately check whether the ordered goods are damaged and complete. If the ordered products are found to be damaged, you can contact us to arrange for a replacement.
3. If we agree that you have the right to exchange the product, but the product you requested to exchange is sold out, we will refund the relevant amount to you.
4. Please show us the original purchase receipt or relevant electronic receipt before accepting the product exchange.
5. We reserve the right to refuse to exchange goods that have been signed for due to appearance problems or incomplete accessories.
6. If you find that the product size does not meet your needs:
6.1 Before the product is delivered, we may, at our discretion, change the product model or brand for the customer;
6.2 Within 7 working days after the product is delivered (and the package has not been opened), we may, at our discretion, replace the product with another model or brand, provided that the customer pays a surcharge of 10% of the original price of the product and the difference in price (if any) between the original product and the replacement product;
6.3 If the product packaging has been opened after delivery, no product exchange will be arranged.
7. The replaced product must be returned together with the complete packaging, accessories, instruction manual and any uncompleted warranty certificate.
8. The replaced product must not be damaged, broken or exposed to water.
9. Products that have been registered online for warranty or repaired cannot be replaced.
10. The product must be returned together with any free gifts and purchase credits, otherwise we will deduct the value of the free gifts from the refund.
11. Under special circumstances, after consultation with our Customer Service Department and with our consent, we will refund the amount involved in online shopping to the relevant payment account you used for payment or other methods agreed by you. The refund takes about 7-14 working days.
12. The shipping costs for replacement products shall be borne by the buyer.
13. The above terms only apply to online shopping on the Audio Pro official website.
About Refund Policy
1. When you or the designated recipient receives the ordered goods, you are responsible for checking whether the goods are defective and/or damaged and whether the accessories are complete.
2. If you find that the product quality does not meet the production standards within 7 days after the product is delivered, we guarantee to replace the product with the same model. When the product is within the manufacturer's warranty period, you can also enjoy the warranty provided by the agent and return the product to the manufacturer/agent for repair.
3. Products to be replaced or refunded must be tested by the agent to confirm that the product quality does not meet production standards. We have the right to require customers to go to the designated agent's repair center to test the product.
4. If you are still dissatisfied with the product after replacement in accordance with Policy 2 above, you may return the product and apply the amount paid to us towards the purchase of a replacement product.
5. Under special circumstances, after consultation with our Customer Service Department and with our consent, we will refund the amount involved in accordance with Article 11 of the above-mentioned "Online Exchange and Refund Terms".
6. This policy only applies to designated products and does not apply to customized products, gift card products and non-refundable products.
7. This policy does not apply to:
Products that have been registered for warranty on the product supplier or agent’s website.
Products that have been repaired.
Products without Audio Pro purchase voucher.
I have the Audio Pro purchase receipt but the product is missing.
Any product exchange or refund requested based on personal preference.
8. If the product is non-refundable, we will not accept the customer's refund request.
9. In case of any disputes, Audio Pro reserves the right to make the final decision.
Note: Customers who purchase our products online are deemed to have accepted the above terms. The final right of interpretation of these terms belongs to Audio Pro.
Free Shipping Terms
※Audio Pro will not be responsible for any damage during transportation.
※ To change the delivery address or time, add items, or modify the original sales order, customers must notify us at least 48 hours before delivery (excluding Sundays and public holidays).
Introduction
Audio Pro respects your privacy and values our relationship with you. This Cookie Notice explains how we use cookies and similar technologies to recognize you when you visit the website that is linked to this Notice (the “Site”). This notice explains these technologies, why we use them, and your rights to control our use of them.
When we use the term "Audio Pro", "we" or "us" in this Cookie Notice, we are referring to the Audio Pro group of companies, which is Neos Education Limited and its affiliated entities that are jointly owned and controlled. Your data is controlled by one of these entities.
1. What are Cookies?
Cookies are files that are downloaded to your computer and mobile device when you browse a website and are used to store information about your use of the website. Cookies are very useful and allow a website to recognize a user's device. The cookie is returned to the original website on each subsequent visit, or to another website that recognizes that cookie.
The term "Cookie" used in this Cookie Notice refers broadly to all similar technologies, including web beacons and log files.
2. Information collected and reasons
Cookies can help us better understand how you use the web and provide you with a more personal and consistent browsing experience, such as storing your preferences and settings and providing content and advertising that are of interest to you.
The following are the types of information we collect through Cookies:
The number of users visiting the website, the frequency of visits to the website, the pages viewed, the number of hits on the website and the total time spent on the website;
The date and time you access our website or open our emails;
The name of the last website you visited before visiting our website;
Whether you are visiting our website for the first time;
Your browsing preferences (e.g. layout, size preference, language, etc.);
Products you have purchased and your orders;
Your login credentials, the browser used and your IP address. This information enables us to recognize you the next time you visit our website.
In addition, cookies help us:
Enhance and customize your browsing experience: We may use the information collected during your browsing to make it easier for you to browse our website the next time, such as remembering your login credentials and storing your preferred language.
Personalize the advertising and marketing information you receive from us and third parties on the website. For example, identifying product features that may interest you, recommending accessories for your Audio Pro product, or displaying helpful information, such as how to connect your product to your computer or other home devices.Analyze customer trends: We compile website browsing data and compile tables for analysis. This type of analysis is based on the collective research of visitors to our website in order to identify browsing trends. It does not analyze the information of individual visitors.
Assists with security and administrative functions, such as troubleshooting page load errors and detecting irregular login behavior.
3. Types of Cookies We Use
We use first-party and third-party cookies for several reasons. Some cookies are necessary for the operation of the website and to provide basic functionality for technical reasons. We refer to these as “strictly necessary” cookies. Other cookies help us track user preferences to improve the browsing experience in a targeted manner. Third parties also use cookies through our website for marketing, analytics and other purposes. The following details the specific first-party and third-party cookies used on the Site and the purposes for which they are used.
First party cookies
These cookies are generated by Audio Pro. Their primary function is to enable you to navigate the website and use its features. They may also be used for analysis.
Third party cookies
In addition to our proprietary cookies, third parties and affiliates may also install cookies on your device and access cookies and related web beacons. These cookies allow the website to provide or use third party features. The parties that install third-party cookies will recognize you when you browse our website or other specific websites.
Types of first-party and third-party cookies we use on our website:
Strictly Necessary Cookies: These cookies are strictly necessary to provide you with services available through our website and cannot be switched off. These cookies allow you to use some of the website's features, such as browsing secure areas that require registration, setting your privacy preferences or remembering the items in your shopping cart.
Functionality Cookies: These cookies enable you to navigate the website and use convenience features such as remembering your language preference or using instant messaging support. Similar to Strictly Necessary Cookies, disabling these Cookies will affect your ability to use certain features, such as setting your preferences.
Analytics Cookies: These cookies allow us and third-party analytics providers to collect information and statistics about your and other visitors’ use of the Site. This data helps Audio Pro improve the functionality of the website.
First-party advertising cookies: These cookies are proprietary to Audio Pro and serve advertisements on our Services and are associated solely with your activities on those Services. These cookies do not collect or use information about your activities on other websites or services.
Third-Party Targeting Cookies: These cookies are provided by our third-party advertising partners and collect information about your browsing habits and product and service preferences across the Audio Pro Services and third-party websites and services. This data allows Audio Pro and third-party advertising providers to display relevant content and advertisements on this Site and other sites while you are online.
Social Media Cookies: We use these cookies when information is shared using social media sharing buttons or ‘like’ buttons on our website, or when you link your account or interact with our content through social media sites such as Facebook, Twitter or Snapchat.
4.How long do cookies last on your device?
Depending on how long Cookies are stored on your device, they can be classified as either: temporary or permanent.
Transient Cookies
We use temporary cookies on all secure pages to assign and register session IDs. This allows you to browse our website smoothly. This identifier is also used for internal reporting. It cannot identify your name and this type of cookie will not leave any recoverable data on your hard drive. Most of our proprietary cookies expire when you close your browser.
Persistent cookies
Our proprietary analytics cookies and third-party cookies are persistent cookies. They allow us to understand visitors' browsing habits over a longer period of time, or to provide additional features based on your personalization requirements and your stored and favorited content. These cookies can be stored on your computer for 24 hours, a week or several years, depending on the function of the cookie. In other words, these cookies remain valid after you close your browser. Our website uses them to recognize your computer when you restart your browser.
5. Cookie management
Depending on the geographical location from which you access our website, you may be asked whether you want to accept or reject all or some cookies when you first visit our website.
In addition, most web browsers allow you to control cookies through their setting options, such as "All Cookies", "Analysis Cookies" and "Targeting Cookies" as described below. Please note that depending on your geographical location when browsing our website, you may also choose to adjust which cookies you allow us to place on your browser through our Cookie Preference Center. You can modify these settings at any time.
Please be aware that the Cookie Preference Center does not govern Audio Pro's website. For these websites, you should follow your browser's instructions for managing cookies (below).
If you choose to disable or deactivate cookies, this may have an impact on the functionality of the Site as discussed in the “Consequences of Deactivating Cookies” section below.
All Cookies: You can manage cookies according to your preferences and let your browser accept all cookies. Each browser has different ways to enable or disable cookies. For more information, please click on the browser's help menu to refer to the information about cookie preferences. You can also set your browser to prompt you when receiving cookies at any time, allowing you to decide whether to enable cookies. In any case, cookies will not read data from your hard drive and you can delete cookies from your computer at any time. Currently, it is not technically possible to sync your settings across browsers and devices (e.g. your computer and your smartphone). You must adjust your settings on each browser/device and each time you use a new browser/device.
Analytics Cookies: You can disable analytics cookies managed by third-party analytics partners through the opt-out mechanisms described above, or through the analytics opt-out mechanisms maintained by the analytics vendors. (eg: Google Analytics opt-out browser add-on, Adobe, BazaarVoice)
Targeting Cookies: If you are interested in learning more about customized browser advertising and generally how to prevent cookies from being placed on your device to deliver tailored advertising, you may opt out of receiving personalized advertising from companies that participate in these programs by visiting the Network Advertising Initiative’s consumer opt-out link, the Digital Advertising Alliance’s consumer opt-out link, or Your Online Choices. To opt out of Google Analytics for display advertising, or to customize Google network advertising, please visit the Google Ads Settings page. You can also opt-out of specific ad networks we partner with by following these links: Google Ads Settings, Adobe.
6.
Consequences of deactivating cookies
If you choose to disable cookies, you may still be able to use some pages of the website. However, depending on the cookies you disable, certain features will be disabled. For example, you will not be able to use our online chat service and web pages and content may no longer be relevant to your preferences. You will not be able to use our tools to search for dealers or share our page to your social media.
Please note that if you disable one or more cookies, we may continue to use information collected before you disabled cookies in accordance with applicable law. However, once you disable a specific cookie, we will stop collecting information through that disabled cookie.
7.Changes to Cookie Notice
We may change or update this Cookie Statement from time to time to reflect changes in the law, our information collection and use practices or technological advances. You should review this Cookie Notice regularly and you can check the "Effective Date" at the beginning of the document to see if it has changed since you last reviewed it.
8. Glossary
Log files are web server files (storing domain name or IP address, URL, http response code, last visited website and/or date and duration of visit) that are automatically created when an Internet user browses a website.
An SDK is a set of tools and/or code that we embed into our applications and software that enables third parties to collect information about users’ interactions with the Services.
A web beacon (also known as a “pixel tag,” “Internet beacon,” or “clear GIF”) is an electronic image that is typically composed of a single pixel. It can be placed on a web page or in an email to transmit information, including the IP address of the computer that downloaded the page in question, the URL of the page, the time the page was accessed and the type of browser used, as well as information contained in cookies sent by third parties.
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